Terms of Service
Call National LLC / Accurate Assistant LLC [Referred to as Call National LLC] is to provide inbound or outbound telephone answering service or call center services pursuant to my choices when my account was first setup and I agree to those services in accordance with the terms and conditions of this agreement. Agents will capture information and data as required in my script or protocol utilizing an e-mail, fax, entering my information online, or utilizing another means of electronic transmission within the capabilities of Call National LLC.
I understand that I must provide any telecommunications equipment or services that are used to deliver my messages to me including e-mail, pager, fax services, call forwarding services, cell phones, and any and all telecommunications devices or services outside of those provided by Call National LLC. Call National LLC agrees to make reasonable efforts to perform all services requested upon acceptance and approval of my account. Call National LLC intends to provide service pursuant to this proposal. Call National LLC cannot control failures in telephone, electric service, or other matters beyond its control and shall not responsible to me for interruptions of service caused by matters beyond Call National LLC’s control. If I am expecting an increase in call volume, I agree to make all reasonable efforts to give Call National LLC at least five (5) business days notice so Call National LLC can appropriately staff my account. Initial staffing of my account shall be based on projections given at the initial setup of the account. We make every effort to have staffing available so a live operator can answer every call, however during peak hours due to high call volume the caller may be placed in a holding queue until then next operator is available.
There may also be times during non peak hours due to unusually high call volume where the caller may be placed in a holding queue until the next operator is available.
Wrong Numbers, Hang ups & Solicitors: If your line receives a call that is a wrong number, solicitor, or a hang up it is still counted as a call for the purpose of your call allowance and call totals.
Holidays: We do not charge additional fees for answering your phones on the holidays.
PROPER USE OF SERVICE:
I will not use Call National LLC’s service for any illegal, illegitimate or fraudulent purpose. If Call National LLC believes I am using their service for such a purpose, Call National LLC has the right to terminate my service without giving any prior notice. I also agree not sell their service or make it available to any parties without written approval from Call National LLC. The service will only be used by me or my authorized agents. The service is owned by Call National LLC including all copyrights and trademarks.
For all plans, auto payment by credit card or use of the pay link is encouraged, but not required beyond the first month payment. For All plans (Base rate is due in advance and overage calls over are billed the following month
•Auto Credit Card
•Check /Money Order
•Self Serve Credit Card Payments
•Self Serve Check Payments
•Check by Phone
•Credit card by Phone
•Web payment / invoice link
-Any billing disputes shall be in writing to Call National LLC LLC within 30 days of the invoice date.
-Payments must be in possession of Call National LLC LLC on or before the due date.
-Call National LLC LLC Reserves the right to require payment outside of a regular billing cycle to cover excessive usage.
-Late fee of $25.00 is assessed the day after the due date and will be added on to the current invoice.
-If your check is declined a $35.00 fee for the returned check will be charged to cover bank fees.
-If your check is reprocessed and clears the $35.00 will be due with your next invoice, if alternate payment method is used the $35.00 is due upon payment of the amount due.
-3 Declined checks in a 12 month period Call National LLC LLC reserves the right to require an alternate payment method
-Credit card charges will be processed on the invoice due date, if the card is declined Call National LLC LLC will reattempt 1 days later
-If credit card is declined 6 times in in a 12 month period of time, Call National LLC LLC may require you to pre-pay your account
Past Due Accounts:
-Accounts 5 days past due will be suspended for non-payment.
-Accounts 10 days past due will be terminated for non-payment.
-Any account that is suspended will require the invoice amount, (including the late fee) and a $25.00 reactivation fee in addition to any declined check fees that may apply.
-Any account suspended more than 3 times in a 12 month period may at Call National LLC’s digression be required to prepay 2 months base rate to retain service.
-Terminated accounts require full amount due in addition to 2 months base rate prepay to reactivate the account..
Accounts that are terminated for non-payment or canceled and the balance due not paid within 30 days may sent to a connection agency and the collection fees added to your total due. All accounts are invoiced by either email or paper statement (Additional fee may apply) To dispute any charges on my bill, after the invoice due date I agree to send Call National LLC written notice of the dispute within thirty (30) days of my statement date or the statement and the charges on the invoice will be deemed payable in full. I will provide detailed information of the dispute to the best of my abilities including all applicable bank and credit card transactions and I agree to cooperate with Call National LLC during their investigation of the dispute. If Call National LLC initiates legal proceedings to collect any amount owed to Call National LLC and the courts or verdict rules in favor of Call National LLC, I agree to pay a reasonable amount of Call National LLC’s attorney fees and subsequent associated court costs associated with any judicial proceedings or appeals. In accordance with this agreement, I waive all rights to a jury trial.
This agreement shall be on a month to month basis (One month minimum) and shall continue unless cancelled by either party upon thirty (30) days written notice. Call National LLC agrees to provide telephone answering service and call center services up to 24 hours per day. I shall not use Call National LLC’s service for any illegal, illegitimate or fraudulent purpose and agree to adhere to the terms and conditions of this agreement. If Call National LLC believes I am using their service for such a purpose, Call National LLC has the right to terminate, suspend, or restrict my service immediately without prior notice for any violation of these terms or any activities which Call National LLC deems fraudulent or illegitimate. Please note, there are no refunds for partial months of service.
Due to the nature of oral communications, Call National LLC shall not be held responsible in any manner for accuracy in receiving and transmitting communications under this agreement. Call National LLC makes no guarantee that it will be equipped to handle unexpected increases in call volume. Call National LLC does not guarantee that its service is error free, information will be transmitted without delays, the security of information carried over any telecommunication medium, or that data will remain uncorrupted and otherwise intact. Call National LLC will engage in all reasonable efforts to provide service to its customers. If any error occurs where I feel Call National LLC was not providing appropriate services which resulted in error in message reception or transmission, it is my responsibility to inform Call National LLC within thirty (30) days following such reception or transmission. Any credit for
such errors in transmission or reception shall be at the discretion of Call National LLC and any credit offered on my account will be applied to my account and any forthcoming invoices. Credit for Call National LLC’s actual charges shall be my sole remedy. If Call National LLC assumes responsibility, it shall only assume responsibility for direct damages and not for any indirect damages (including loss of profits, loss of business, loss of revenue, loss of property) for any cause of action. Any liability Call National LLC takes shall be limited to the amounts I paid Call National LLC for their services during the time of the incident.
Each party agrees that it will not permit the duplication, use, or disclosure of any confidential information including reports and summaries of activities of the parties, person or entity unless written consent has been obtained from the other party. Confidential information shall not include information that is generally known by the public and any competitors of either party or is required to be publicly disclosed by law, regulation or other acts of governmental authority.
All services Call National LLC provides to me are subject to the approval of Call National LLC. Call National LLC reserves the right to request a letter of credit from my bank or financial institution and/or security deposits to ensure my account remains in good standing. I understand that my responsibility for payment to Call National LLC for all charges and services rendered shall survive any termination of this agreement for whatever reason.
Any free trial period offered for any length of time is governed by the terms and conditions of the free trial. All trial accounts are bound by the terms of this agreement.
This agreement shall be governed by and interpreted in accordance with the laws of the jurisdiction of the State of Michigan, without regard to the principles of conflict of laws there under. In the event of legal action, I agree the location of the venue will be in any state or federal court which has jurisdiction over business dealings and actions performed in Genesee County, Nevada. The terms and conditions of this agreement may be amended or waived provided written consent is obtained from both parties, Call National LLC and customer.
REVISIONS AND UPDATES: